Returns & Refunds
Returns & Refund Policy
Returns
At Tillie Bloomfield, every wallpaper order is printed to order using our exclusive designs. As each order is manufactured specifically for you after purchase, we encourage customers to carefully review their design selection, measurements and order details before completing their purchase.
As our wallpaper is made to order, we are generally unable to accept returns or offer refunds for change of mind, incorrect measurements, incorrect design selection or ordering the wrong quantity. This does not affect your rights under the Australian Consumer Law. If your order arrives damaged, is faulty, or has been incorrectly manufactured, please contact us and we’ll work with you to provide an appropriate remedy, including a replacement or refund where applicable.
⸻
Faulty or Damaged Products
We take great care to ensure every order meets our quality standards.
If your wallpaper arrives:
* damaged,
* defective,
* incorrectly manufactured,
* or differs significantly from your order,
please contact us within 14 days of delivery.
Include:
* your order number,
* a description of the issue,
* clear photographs showing the fault.
We’ll assess your claim and, where appropriate, offer one of the following:
- a replacement,
* a remake,
* repair (where applicable), or
* a full or partial refund.
International customers may be responsible for any return shipping costs unless the product is confirmed to be faulty, damaged or incorrectly supplied.
Please do not return any products without contacting us first.
⸻
Colour Variation
Colours displayed on computer monitors and mobile devices may vary from the final printed product.
To ensure you’re happy with your choice, we strongly recommend ordering a wallpaper sample before purchasing a full wall.
Minor colour variation between screen and print is considered normal and is not regarded as a manufacturing fault.
⸻
Measurements
Customers are responsible for providing accurate wall measurements.
Wallpaper printed using incorrect measurements supplied by the customer cannot be refunded or replaced.
If you’re unsure how to measure your wall, please contact us before ordering.
⸻
Governing Law
These Terms and this Returns & Refund Policy are governed by the laws of Queensland, Australia. Nothing in this policy is intended to exclude or limit any rights or remedies you may have under applicable consumer protection laws in your country of residence where those laws cannot be excluded.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.
Where a product has a major fault or fails to meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund.